Here are answers to frequently asked questions from our guests.
If you have questions not listed here, please feel free to contact us through our contact page.
Reservations
Q How can I make a reservation?
A Reservations can be made by phone (TEL: 0826-28-2308) or through our online booking system. For online reservations, please click the 'Reserve' button on our website.
Q Until when can I cancel my reservation?
A Cancellations are possible, but cancellation fees apply. We charge 20% from 7 days before, 50% from 3 days before, 80% from the day before, and 100% for same-day cancellations or no-shows. For details, please refer to our accommodation terms.
Q Can I change my reservation details?
A Changes to your reservation can be made by phone. Please note that changes may not be possible depending on room availability, so please contact us as soon as possible.
Accommodation
Q What are your check-in and check-out times?
A Check-in is from 15:00, and check-out is until 11:00.
Q Can I store my luggage if I arrive before check-in time?
A Yes, we can store your luggage at the front desk even before check-in time.
Q Is late check-out available?
A Depending on room availability, late check-out is available for a fee. We charge 50% of the room rate for up to 2 hours, and 100% for up to 5 hours. Please inquire at the front desk.
Rooms
Q Are amenities provided in the rooms?
A We provide basic amenities including towels, toothbrushes, skincare products, shampoo, conditioner, and body soap.
Q Is Wi-Fi available?
A Yes, free Wi-Fi is available in all guest rooms and common areas.
Q Are there non-smoking rooms?
A All rooms in the hotel are non-smoking. Smoking is permitted only in designated smoking areas.
Q What type of bedding is provided?
A All guest rooms are equipped with down comforters and pillows.
Q What type of toilet facilities are in the rooms?
A All guest rooms have Western-style toilets with automatic bidet functions (washlets).
Q Is there a safe in the room?
A Yes, a safety box is provided in each room.
Q Are there barrier-free rooms available?
A There are steps and stairs in the facility. We apologize, but we do not have barrier-free rooms available. Please understand in advance.
Dining
Q What are the meal times?
A Dinner starts at 18:30 / 18:30 / 19:00 / 19:30 in a 4-session system, which will be explained at check-in. Pre-selection of dinner time is not available and will be chosen at check-in. *Please contact us in advance if you will arrive after 18:00. *Some accommodation plans may have exceptions. If your reservation plan includes specific dinner time information, that takes priority. Breakfast starts at 7:30 / 8:00 / 8:30. Dinner and breakfast are provided to guests with meal plans.
Q Can you accommodate food allergies?
A If you inform us in advance, we will do our best to accommodate within our capabilities. Please let us know when making your reservation.
Bathing
Q Is there a bathing tax?
A A bathing tax of 150 yen per person per night is charged separately for guests aged junior high school and above.
Q What are the operating hours for the private bath (indoor)?
A Operating hours are 15:00 - 23:00 / Morning 6:00 - 10:00. As we clean between uses, each session is limited to 45 minutes. Reservations can be made at the front desk.
Q Is the bath in the guest room a hot spring?
A No, it is not. Hot spring baths are only available in the private bath.
Q Is there a sauna or cold bath?
A No, we do not have a sauna or cold bath.
Facilities
Q Is parking available?
A Yes, free parking is available. *Parking spaces are assigned on a first-come, first-served basis. *If arriving by bus or large vehicle, please consult us in advance.
Q Is there a microwave or ice machine?
A These are not available in common areas. If you need items heated or ice, please contact the front desk.
Payment
Q What payment methods do you accept?
A We accept cash, various credit cards, and QR code payments (electronic payments) on-site.
Others
Q Can I bring pets?
A We apologize, but pets are not allowed.
Q What are the rates for children?
A For children aged 3 to 12, we charge a facility usage fee of 3,300 yen (tax included) per night. Additional charges apply if you need meals and bedding for children. Infants aged 2 and under stay free if they don't need bedding or meals.
Q Can I send luggage to the hotel before my stay?
A Yes, you can send luggage in advance. Please send it prepaid and include your 'Check-in Date' and 'Reservation Name' on the shipping label.
Q Do you provide shuttle service from the nearest station?
A We apologize, but we do not offer regular shuttle service. If using public transportation, please check our access page.
